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Service Associate SCD (Hybrid)

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Location: Christiana, DE, United States
Organization: Delmarva Power & Light Co
Job ID: 253320
Remote Work: Hybrid Remote
Date Posted: May 22, 2024

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Under general supervision performs clerical or other office type work which will require the exercise of judgment and individual initiative. Work of this position may include any one or more of the following, or other work of comparable nature as business needs dictate:

  • Routinely assesses the needs of external and internal customers to determine a best approach to resolution (examples of this are but are not limited to the following: corresponds with customers either personally, by telephone, or by written/electronic correspondence).
  • Routinely supports, maintains, and coordinates the applicable departmental processes to provide quality customer service.
  • Supports district operations in the timely preparation, maintenance, and coordination of the processes within the Distribution Engineering, District Resources, Field Services, or other district processes.
  • Daily usage of applicable corporate computer systems.
  • Routinely demonstrates the principles of safety, diversity, teamwork, and development/training of coworkers.
  • Communicates in all directions as a task oriented employee who routinely works independently.
  • Makes recommendations and implements work practices for process improvements and streamlining.
  • Supports the emergency restoration efforts as set forth in the Storm Restoration Plan.
  • Directs and instructs other service associates as required.
  • Performs clerical duties as required by the department to meet business needs.
  • May be required to do work of a clerical nature outside of their immediate department but within the Bay Region operations.
  • Perform clerical duties (once trained to do so) regardless of where they are in the Service Associate progression.

In addition to the above and other related work of similar grade, a Service Associate will be assigned to any other work of equal or lesser skill within the capabilities of the individual, to meet emergencies or other operating needs.    


  • Educational Requirement – High School Diploma or equivalent.
  • Must have 2 years of clerical experience or must have had other training or experience equally acceptable to the Company.
  • Must have a working knowledge of Windows based computer systems.
  • Must be able to exercise judgment acceptable to the Company using a considerable degree of skill and mental capability.
  • Must be willing and able to work extra hours when required.
  • Must be willing to travel to other company locations when required.
  • Must be able to pass entry-level test(s) if applicable, prior to Company awarding job.
  • Employee must be able to pass progression testing, if and when developed.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster Benefits
  • 401(k) match and annual company contribution
  • Medical, Dental and Vision Insurance
  • Life and disability insurance
  • Generous paid time off, including vacation, floating and fixed holidays and sick time
  • Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
  • Long Term Incentive Plan for eligible positions
  • Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
  • Referral bonus program
  • And much more
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