Job Description

Description

• The Dispatcher NERC will efficiently coordinate and dispatch field personnel in a cost-effective manner and works with System Operators as deemed appropriate. 
• Dispatches orders to appropriate personnel from a variety of groups or departments, using radio or electronic media. 
• Plans and directs the sequence in which jobs are to be executed, and is responsible for the flow of work and meeting customer requirements. 
• Monitors and directs activity of field personnel, regarding routine service requests. 
• Analyzes data from many sources to determine dispatch location and priority. 
• Make recommendations to supervision with regard to field resource needs The Dispatcher will dispatch and perform clerical duties associated with work such as routine gas work, emergency gas work, meter orders, single phase and polyphase work, and other tasks deemed to be within their skills and abilities related to electric and customer work.
• Also performs the following duties and other similar or related duties: 
• Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work. 
• Schedule and assign field resources which will best complete the work in a timely manner. 
• Coordinate resources and priorities with various groups and departments. 
• Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met. 
• Answers, makes, and processes telephone calls from customers and employees. 
• Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required. 
• Conducts duties in a manner that will promote good customer relations, teamwork, and efficient operation. 
• Makes decisions and solves problems related to the work and/or customers. 
• Researches and gathers technical information requested by field personnel. 
• Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties. 
• Compiles, checks, and verifies business data by selection of appropriate material from various sources, such as preparation of summaries of operations or supporting tabulations for reports. 
• Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution. 
• Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required. 
• Performs other related or less skilled work as required or directed.

Qualifications

• High school diploma, GED or equivalent combination of formal education, training and/or experience. 
• Minimum of (2) years? post-secondary credits or equivalent experience.
• Experience demonstrating skill handling multiple tasks simultaneously at various stages of completion under stressful conditions. 
• Experience demonstrating skill coordinating with others, prioritizing and/or scheduling activities or work assignments. 
• Experience demonstrating skill conducting research, gathering and analyzing data from different sources and making decisions. 
• Effective oral and written communication skills. 
• Ability and willingness to travel to various company locations. Ability and willingness to work a shift schedule and extra and/or irregular hours as required, including holidays. 
• Ability and willingness to respond to mandatory overtime callout. 
• Ability and willingness to comply with Company safety rules. 
• Ability and willingness to work as part of a team in a physically close workspace. 
• Ability and willingness to perform a second role in accordance with Pepco Holdings Emergency Preparedness Guidelines for all employees 
• Must successfully complete on the job and/or formalized training as required. Must possess a valid driver's license. 
• Must successfully complete Qualification Tests. 
• Must successfully pass a medical screening to include a drug test. 
• Must successfully pass a Criminal History Background Check which consists of a 7-year criminal records check for felony convictions. 
• This position is a NERC Regulated position. 
• As such, a background check will be conducted on incumbent every seven years. 
• Additionally, the incumbent will be required to complete annual NERC compliance training. 
• Preferred: Familiarity with geographical layout and characteristics of the electric transmission and distribution lines in assigned service territory. 
• Basic knowledge of distribution system equipment (for example, transformers, regulators, lightning arrestors). 
• Experience demonstrating skill performing dispatch work to include any of the following: 
• dispatching orders using radio or electronic media; 
• planning and directing the sequence in which jobs are to be scheduled and executed; 
• monitoring and directing activity of field personnel; 
• maintaining records; 
• reading maps, plats and/or diagrams; and/or, 
• handling requests for mark outs and dig-ins and dispatching personnel.
• Experience demonstrating skill communicating with customers. 
• Experience demonstrating skill using the Internet, PC-based word processing, spreadsheet and/or e-mail software.