Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities  Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Provide development and oversight of the work plan. Responsible for development and reporting of indicators to track the success of regional planners. Proactively monitors work planning, ensures quality and standard of work packages, daily communication with Work Management, Ensures local planners make changes as needed to support the cycle plan and provide supervisors with standardized work packages. Provide analysis and assist in developing recommendations to senior management to enable fact-based strategic decision-making. Specific to Customer Field and Meter Services Provide development and oversight of the work plan. Responsible for development and reporting of indicators to track the success of regional planners, proactively monitors work planning, communicates with outside department on departmental prioritization, and project manages work flow issues. Provide analysis and assist in developing recommendations to senior management to enable fact-based strategic decision-making. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Leads, directs and provides motivation for regional planners. Responsible for the yearly performance review of the regional planners. Works directly with and assists the Regional Work Control Manager. (20%)
• Assumes a lead role to provide support, analysis, and guidance to the work planners to ensure that proper timelines, appointments, commitments, and Service Level Agreements are met. (20%)
• Develops and directs the planning model of Work Management Process for the region in alignment with the cycle plan (including coordination and input from the regionalized planners). (20%)
• Assumes a lead role to provide support, analysis, and guidance to the work planners to ensure that proper timelines and standards are met. (20%)
• Proactively monitors work plans and key initiatives, communicates on a daily basis with the Field and Meter Service Management Team and regionalized work planners to identify risks and plan for contingencies to maintain the cycle plan. (20%)
• Accountable for ensuring effective financial task accounting. Responsible for monitoring operating and capital budget for areas, and ensuring safe work performance. (20%)
• Proactively monitors work plans and key initiatives, communicates on a daily basis with the Regional Work Control Manager and regionalized work planners to identify risks and plan for contingencies to maintain the cycle plan. (20%)
• Accountable for ensuring effective financial task accounting. Responsible for monitoring operating and capital budget for areas, and ensuring safe work performance. (10%)
• Establish and maintain a safe work environment for subordinates within the department (10%)
• Provides accurate weekly, monthly and annual performance indicators for the Regional Director. (10%)
• Provides accurate weekly, monthly and annual performance indicators for the Regional Director.Leads, directs and provides motivation for regional planners. Responsible for the yearly performance review of the regional planners. Communicates with the Regional Field Managers.

JOB SCOPE

Maintain internal communication with the Work Control Coordinators, Work Week Managers and the Schedulers Maintain external relationships with the First Line Supervisors, Area Maintenance Engineers and Design Engineers Actions have direct impact on the utility company reliability and customer satisfaction goals, the revenue stream of utility company and Exelon, the public, political and regulatory opinion of utility company. Specific to Customer Field and Meter Services Maintain internal communication with the Director, Regional Field Managers, and other Customer Operations key managers requesting escalated scheduling of field orders. Maintain external relationships with the First Line Supervisors. Actions have direct impact on the utility company reliability and customer satisfaction goals, the revenue stream of the utility company and Exelon, the public, political and regulatory opinion of the utility company.

Qualifications

• Bachelor's degree in Business or Engineering AND 5 - 8 years experience in utility company business unit or equivalent external experience, or in lieu of bachelor's degree, a minimum of 9 - 12 years experience in utility company business unit or equivalent external experience
• Strong analytical skills in measurement frameworks, tools, approaches and techniques
• Proficient in Access, Excel, Word, and Passport
• Excellent communication skills both written and oral
• Ability to manage multiple concurrent objectives and projects while maintaining proper focus on major tactical and strategic initiatives
• Ability to perform under pressure and/or opposition
• Advanced skills in problem solving, negotiation, and conflict management
• Demonstrates proficiency in utility company competencies: Drives for Accountability and Achieves Results Fosters Teamwork and Collaboration Applies Continuous Learning and Improvement Sustains High Performance in Ambiguous Situations Promotes Diversity Creates Competitive Advantage

Bachelor's degree in Business or Engineering